Questions & Answers
Frequently Asked Questions
Everything you need to know about ordering, quality, shipping, and after-sales.
Ordering & Quotes
How do I get a price?
Click "Get Quote" on any product page or use the Contact form. We reply within 24 hours with FOB Shenzhen pricing.
What is your MOQ?
Flexible. Samples and small quantities welcome; unit price improves with volume.
Can I customize specifications?
Yes. Many models support configuration (power, color, branding, packaging).
Do you offer OEM / my own brand?
Yes. We support OEM branding, custom manuals, and packaging for qualifying orders.
Quality & Certification
What certifications do your products carry?
CE, FCC, RoHS, ISO9001 — model-specific. Test reports on request.
Can I arrange third-party inspection?
Yes. We welcome SGS, Intertek, TÜV, or your own inspector before shipment.
What is the warranty?
12 months from shipment.
Shipping & Payment
What payment terms do you accept?
T/T (30% deposit, 70% before shipment), L/C at sight, PayPal for samples.
Which port do you ship from?
FOB Shenzhen by default. Other ports negotiable.
How long is production lead time?
15–30 days for standard models after deposit.
After-sales
How do I get spare parts?
Spare parts ship with the order. Ongoing parts supply available.
What if a unit arrives damaged?
Photo the damage within 7 days. We replace or credit per warranty terms.